Privacy Policy

1. Introduction

Field Harmony ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our service management software and related services ("Service"). By using Field Harmony, you agree to the practices described in this policy.

2. Information We Collect

Account Information

When you create an account, we collect:

• Your name and email address
• Company name and business information
• Phone number (optional)
• Password (encrypted and never stored in plain text)

Business Data

As you use the Service, you store business data including:

• Customer information (names, addresses, contact details)
• Job and service records
• Scheduling and calendar data
• Invoices, payments, and financial records
• Equipment and inventory information
• Employee and technician records

Usage Information

We automatically collect:

• IP addresses and device information
• Browser type and operating system
• Pages visited and features used
• Date and time of access
• Error logs and diagnostic information

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Process payments and send billing information
• Send service-related notifications and updates
• Provide customer support
• Detect and prevent fraud or security issues
• Comply with legal obligations
• Analyze usage patterns to improve features

4. Data Security

We take security seriously and implement industry-standard measures to protect your data:

• All data transmissions are encrypted using SSL/TLS
• Passwords are hashed and never stored in plain text
• Data is stored in secure, SOC 2 compliant facilities
• Regular backups are performed to prevent data loss
• Access to data is restricted to authorized personnel only
• We monitor systems for security threats

While we implement strong security measures, no system is completely secure. You should also take steps to protect your account, such as using a strong password and not sharing your login credentials.

5. Information Sharing

We do not sell your personal information. We may share your information only in these situations:

• Service Providers: We use trusted third-party services for hosting (AWS/Heroku), payment processing (Stripe), email delivery, and SMS messaging (Twilio). These providers are contractually obligated to protect your data.
• Legal Requirements: We may disclose information if required by law, court order, or to protect our rights and safety.
• Business Transfers: If Field Harmony is acquired or merged, your data may be transferred to the new entity.
• With Your Consent: We may share data in other situations with your explicit permission.

6. Third-Party Services

Our Service integrates with third-party services:

• QuickBooks: For accounting synchronization (optional)
• Google Maps: For location and mapping features
• Twilio: For SMS messaging to technicians and customers
• Stripe: For payment processing

These services have their own privacy policies. We recommend reviewing them when you use these integrations.

7. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze Service usage. You can control cookies through your browser settings, but disabling them may limit functionality.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide services. If you cancel your subscription, we will retain your data for 30 days to allow you to export it, after which it will be permanently deleted. We may retain certain information longer if required by law or for legitimate business purposes.

9. Your Rights and Choices

You have the following rights regarding your data:

• Access: You can access your data at any time through your account
• Correction: You can update or correct your information in your account settings
• Export: You can export your data in standard formats
• Deletion: You can request account deletion at any time
• Opt-Out: You can unsubscribe from marketing emails (though we may still send service-related messages)

To exercise these rights, contact us at support@fieldharmony.com.

10. Children's Privacy

Field Harmony is a business service and is not intended for use by children under 13. We do not knowingly collect information from children.

11. International Users

Our Service is hosted in the United States. If you access the Service from outside the U.S., your data will be transferred to and processed in the United States. By using the Service, you consent to this transfer.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice in the Service. The "Last Updated" date at the top of this page shows when the policy was last revised.